Paragon, Training Department

Paragon, Turkish and English Retention / Desk Manager

Customer Engagement, Training and Development, MARKET RESEARCH, Copywriting, CRM, FOREX trading platforms, E-learning, data-driven approach, Multitasking

Shalvata Psychiatric Hospital, Security Guard

AIG Israel, Team Leader & Customer Retention Representative

React, Typescript, JavaScript, Redux, HTML, CSS, Node.JS, Java, Python, C#, SQL, mongodb, GIT, GitHub

GENERAL ELECTRIC (GE) POWER, CUSTOMER ACCOUNT MANAGER

B2B sales, Scope Management, Customer Retention, Organizational skills, Project Management, Performance Tracking, Account Management, Customer Engagement, Customer Needs Analysis, Cross-Functional Management, Leading CRM and ERP systems including Salesforcecom

Telephone Sales for Regulated Trading Platforms, Conversion plus Retention

Satai Hotels, Reservations Supervisor

Managerial skills, Sales skills, Customer Service, SYSTEMS ADMINISTRATION, Reservations Management

Vered HaSharon, Team Lead, Sales and Client Relations

Neve Shalom Hotel, Operations & Sales Manager

Managing operations and budgets, Dealing with different suppliers, Managing the procurement process, Developing a sales strategy, Recruiting potential customers, Customer Retention, Improving customer service and control, Managing customer portfolios

תואר שני במנהל עסקים, The University of Sydney-2016
תואר ראשון במנהל עסקים, אוניברסיטת רייכמן-2011

Upselling, Customer Success, Onboarding, Project Management, Relationship Management, SaaS, Negotiation, Data Analysis, Retention, Sales, Business development, SalesForce, Microsoft Excel, Google Apps, Oracle ERP, SAP ERP

מערכות מיזוג, הקמת מערכות vrf ותשתיות

מטריקס (John Bryce), איש סיסטם

הקמת מערכות vrf, ניהול קונפיגורציות ברשתות Cisco, יצירת סקריפטים לאוטומציה, תמיכה טכנית

Bynet Business / Internet, Customer Success Manager

Management and operation of business client portfolios, Leadership and management of technological projects in communications, Client retention and development, Financial management and ERP system operations, Communication and leadership skills, Proficiency in CRM and financial systems, Carrying several tasks simultaneously, Dealing with stressful situations, Excellent interpersonal skills, Organizational ability and order, Diligent, Customer’s acquisition and company’s website QA, Content writing and managing the company’s Facebook page, Marketing content management and via CMS, Check the integrity of the content after it goes on the air, Managing the company’s official website via an internal interface, Preparing marketing material for training, Administrative Management

Indigo, טלמרקטינג

הגרוסרי, אחראי מחסן

בגרות חלקית במדעי המחשב, קרית נוער ירושלים-2006

Arranging merchandise, Reorganizing merchandise, Training new employees, Communication with agents, Technical help for cashier malfunctions, Handling customers load in a short time, Operation of ERP systems by Priority and by CAV, Frontal sales, Sales Promotion, Meeting sales goals, Money management, Nursing, Customer Service, Working with pressure, Achieving service and sales goals, Teamwork, Customers retention

Lendai, Account Executive and Partner Success Manager

Account Management, Customer Success Management, Business development, Retention, SalesForce, Monday.com, JIRA, Confluence, Slack, trello, Microsoft Office, Google Analytics