System Administrator & IT Support Specialist with 2+ years experience delivering hands-on support in Windows 10/11, MacOS environments. Proven record resolving technical issues for 300+ corporate and municipal clients, including workstation setup, VPN configuration, printer troubleshooting, and end-user training. Skilled in both on-site and remote support, maintaining secure network operations, and creating clear IT documentation. Strong background in Active Directory, Group Policy, and network