Tech-Touch CSM with 3 years in B2B SaaS & e-commerce, operating at scale across 130+ accounts. Delivers measurable impact-98% retention, Time-to-Value reduced from 7 to 3 days, and +23% adoption-through data-driven lifecycle campaigns (Power BI, monday.com) and tight Sales/Product collaboration. Proactive (?24h response to risk signals), currently completing a B.Sc. in Information Systems (GPA 95, Feb 2026).