8 years of experience in B2B SaaS customer-facing roles, specializing in Account Management, Customer Success Management, Business Development, and Retention. Proven ability to drive onboarding processes, analyze performance data to derive actionable insights, and enhance customer satisfaction. Strong track record in upselling and cross-selling, with a customer-first approach that ensures growth and long-term relationships. Highly motivated, results-oriented, data-driven problem-solver, and