איתי נ.

Lead 24/7 SOC/NOC operations for real-time incident response, SIEM monitoring, and system availability. Work daily with Splunk, Coralogix, Datadog, and Azure Monitor to identify and respond to security events. Mentor junior analysts, write SOPs, and automate processes with Python and PowerShell. Strong focus on operational excellence and cyber threat mitigation.

Led 24/7 NOC operations ensuring system stability and service availability across enterprise environments. Conducted incident triage, troubleshooting, and root cause analysis. Created Python scripts for monitoring automation and performance tracking. Produced weekly operational reports and improved workflows for cross-department coordination.

Delivered technical support and troubleshooting for users and internal systems in a large healthcare environment. Provided clear, non-technical explanations for complex technical issues. Collaborated with IT and security teams to improve system reliability and user experience. Developed strong communication, problem-solving, and service orientation skills.