דוד ש.

Held senior leadership roles with end-to-end accountability for client relationships, service mobilization, and contract delivery. Built long-term client partnerships, achieved approved supplier status, and governed prime/subcontractor ecosystems. Led regional capability stand-up, workforce mobilization, and IT-enabled operating models to ensure compliant, assured delivery in operationally sensitive environments.

Led pre-implementation, capture, and execution phases of large-scale transformation programs for Tier-1 clients. Supported supplier selection and prime engagement (Tech Mahindra), then served as Program Director with accountability for mobilization, enterprise integration, commercial governance, and delivery assurance across multi-vendor environments.

Directed implementation and operational support of mission-critical customer care and billing platforms for Tier-1 clients. Led multi-country programs (USA, Switzerland, Norway), supporting bid activities, governance, and transition to operations.

Progressive project & project leadership roles delivering enterprise billing, customer care, and network systems. Accountable for implementation, system integration, production support, and operational assurance across multi-vendor, international environments.