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Customer Success professional with 4+ years of experience supporting and scaling customer operations in fast-paced tech environments (B2C). Proven track record of driving retention, resolving complex product and logistics issues, and building long-term customer relationships. Experienced in leading teams, developing onboarding programs, de-escalating high-risk scenarios, and maintaining satisfaction scores above 92%. Skilled in CRM tools (Intercom), performance analytics (Looker), and