Hands-on Technical Support & Integration Engineer with 20+ years of experience in Telecom, Cybersecurity (Waterfall OT Security), BI, Billing, and Lawful Interception. Expert in system installation, integration, troubleshooting, and customer success delivery for enterprise and mission-critical environments. Combines strong technical depth (networking, protocols, scripting) with customer-facing skills and collaboration across R&D, QA, and presales.