I am a B.Sc. graduate in Information Systems with a specialization in Cybersecurity, bringing 5 years of hands-on experience in IT support. I have a strong background in managing and training employees, working closely with CRM systems like JIRA, and handling technical issues directly with end-users. I’m proficient in tools such as Monday and Confluence, and experienced in writing SQL queries, analyzing business processes, and building system diagrams (ERD, DFD, Use Case). I’m a