Head of Customer Success & Customer Experience leader with 18+ years of experience spanning pre-sales, solutions consulting, technical account management, and R&D. Successfully contributed to 2 startup exits (Nanorep acquired by LogMeIn, Sealights acquired by Tricentis), driving customer growth, scalability, and strategic value creation. Skilled in designing and executing end-to-end customer experience strategies, analyzing customer journeys, and delivering measurable impact through KPIs, data,