Visionix, Director of Global Service and Technical Support

BSC והנדסה בהנדסת תעשייה וניהול, ספיר-2006

Service and technical support management, Customer success management (CSM), Budget Management, Strategic planning, Team management and development, KPI metrics and SLA implementation, Service methodologies formulation, Problem-Solving, Process improvement

Club Med Les Arcs Panorama, Customer Service

, Salesperson

Excellent interpersonal skills, Working in a team and in an international environment, High flexibility, willingness to learn, seriousness and responsibility, Not afraid of new challenges, Functioning under pressure, High work ethic, creativity

, Business Development Consultant

, Head of Operator Relations

תואר שני במנהל עסקים, מכללה למנהל ראשון לציון-2021

יכולת אנליטית ועקומת לימוד גבוהה ומהירה, ראייה מערכתית, מוסר עבודה גבוה

Babcum Centers, Marketing Customer Service Representative

Bezeq On-Line, Customer Service Representative

Customer service Skills, Fast learner, ability to work under pressure, computer skills, Effective Time Management

Gett, Business Unit Coordinator

Gett, Senior Customer Service Representative

Client Relationship Management, Sales Strategy Development, Negotiation & Contracts

Cisco Systems, Inc., System Engineer

BSC והנדסה במתמטיקה, אוניברסיטת טולון-1993
תואר ראשון בפיסיקה, אוניביברסיטת ניס-1995
תואר שני בפיסיקה, אוניברסיטת ניס-1996
תואר שני בפיסיקה, האוניברסיטה העברית-2000

Autonomous work, Teams Management, Training Skills, Technical Support, Pressure Handling, Teamwork and collaboration, Initiative, clearquest, JIRA admin, Linux, Team management and leadership, Interpersonal relationships, Multitasking, Service and customer oriented, Sense of responsibility, Charismatic, out of the box thinker, training materials development, Bugzilla Admin, Bash scripting Linux, Python, English, Hebrew as a mother tongue, French mother tongue, dedicated, Keen eyesight, Keen to learn and improve skills, Integrity, clearcase

מכללת עמק הירדן, מרצה

לימודי תעודה במלונאות, הטכניון - לימודי חוץ-1989

Global project management while meeting timelines and budget targets., Developing business partnerships and leading multicultural teams to success., Expertise in planning and executing international sales and marketing strategies., Preparing and presenting technological and operational presentations to diverse audiences., Analyzing business data and turning insights into actionable outcomes., Negotiating and closing complex deals with key clients., Improving customer experience, Customer relationships, System implementations, Professional training in business development processes, Interpersonal & Communication, Negotiating, presentations, Interpersonal skills, Working with people, Multicultural, International Marketing, Budget planning, Contracts, Tourism, Exhibitions, Partnerships, Meeting Deadlines, Attention to Detail, Customer Service, marketing, budget

ADECCO ISRAEL, TALENT SOURCER

AGIV PRO MANPOWER LTD, TALENT SOURCER

SW Developers, DevOps, IT, marketing, Sales, Analysts, HR, Project managers, Recruitment, SOURCING, Training, Coaching, HR Policies, Marketing Campaigns, Customer Service, management

Expedia Group, Tel Aviv, Web Software Tester Lead

System Analysis & Testing, Technical Project Management, Agile Methodologies, User Interface (UI), Issue Resolution, Root cause analysis, System Integration, Customer Service

Tzamal Medical Group Ltd, Israel, Head of Biomedical Engineering Division

Project Management & Execution, Medical Equipment Procurement & Maintenance, Team Leadership & Mentoring, Customer Relationship Management (CRM), Process Improvement & Optimization, Service Delivery & Client Satisfaction, Advanced Technical Training & Knowledge Transfer, Integration of Innovative Medical Technologies, cross-functional collaboration