Egged Heseim, Tier 3 IT Support

idigital, Apple Certified Mac Technician (ACMT)

לימודי תעודה באחר, מכללת סיוון-2001

טכנאי אפל מוסמך ACMT, Active Directory, רקע טכני בתחום הסלולר, תפעול מכשירים סלולריים, בעל מיומנות טכנית, טכנאי מוסמך למחשבים, מתקן / מתחזק מחשבים

NextVision Stabilized Systems Ltd., Technical Account Manager / Tier-3 Technical Suppo

Cellwize (Acquired by Qualcomm), Tier-3 Support Engineer

BSC והנדסה בהנדסת חשמל, המכללה האקדמית להנדסה ירושלים-2016

Tier-3 technical support and escalation handling, Root cause analysis, log analysis, and system-level troubleshooting, Customer-facing technical ownership and stakeholder communication, Cross-functional coordination with R&D, Product, QA, and Operations, Support process improvement and technical documentation, Training and mentoring support engineers, HW/SW troubleshooting in distributed systems, Service operations and incident management

MazeBolt Technologies, Vice President of Customer Services

Cynet Security, Global Director of Technical Support & Professiona

כללי באחר, Open University of Israel-1997
כללי באחר, University of Phoenix-2001
כללי באחר, SFCC / SFSU-2003

Strong organizational and leadership skills, Technical understanding of complex technologies, Background in enterprise level products and topologies, Analyzing capabilities of business requirements and workflow, Presentation and Interpersonal Skills, Written and verbal communications, Experience in security products & companies

אינטל, IT support specialist

אינטל, SCADA Support Specialist

תואר ראשון בהנדסה מכנית, בן גוריון-1996
בית ספר מקצועי בהנדסת תוכנה, מכון סלע-1998

Technical Support, Crisis Management, IT Project Management, Staff training, Systems Analysis, Project Management, Customer Service, Budget Estimation, Vendor Liaison, Client/Server Systems Development

Mifal Hapais Computing Division, IT Support Specialist

Shapir Engineering and Industry Ltd, Tier 2 Support

כללי באחר, M.S. Government Certification-2025
כללי באחר, -2025
כללי באחר, -2025
כללי באחר, -2025
כללי באחר, -2025
כללי באחר, -2025
כללי באחר, -2025

System Administration, Network Configuration, IT Infrastructure Management, Active Directory, DNS, DHCP, GPO, VPN, Hardware Troubleshooting, Software troubleshooting, Windows environment, Linux, Exchange Server, Microsoft 365, VMWare vSphere, Monitoring tools, Diagnostic Tools, Microsoft azure, AWS, Scripting, Automation, Python, PowerShell

Pyramid Analytics, Support & Automation Engineer

Pyramid Analytics, IT SUPPORT

לימודי תעודה באחר, Hacker u-2017
בגרות מלאה באלקטרוניקה, תיכון רוגוזין-2012
טכנאי באלקטרוניקה, תיכון רוגוזין-2013

Android, מתכנת web, מפתח iOS, קידום ממומן רשתות חברתיות, Photoshop

Solaredge Technologies, Application Support Specialist

Military Service, Air Defense Officer (Captain)

כללי באחר, Peres Academic Center-2025
כללי באחר, John Bryce-2026

SQL, Python, Excel, tableau, Java, HTML, JavaScript, PowerShell, Data Visualization, Statistical Analysis, Problem Solving, Analytical thinking, Team Collaboration, Fast learner

PerkinElmer, Customer Support Engineer

Agentek, Field Service Engineer

כללי באחר, National School of Practical E-2017

Technical Support, Troubleshooting, Customer Support, maintenance, Repair, Analytical Instruments, Service, electronics, mechanics, Pneumatics, Robotics, Preventive maintenance, Documentation, Hardware maintenance, Software Maintenance, ATE Systems, Robotic Systems

American Express, Director, Digital Product Management and Operation

Nipendo (Acquired by American Express), VP, Customer Success and QA

כללי באחר, IDF – Israel Defense Forces-2025
BSC והנדסה בהנדסת תעשייה וניהול, Ben Gurion University-2010

Product Management, Agile Methodologies, Scrum, Quality Assurance (QA), Application Engineering, Data Analysis, Reporting, ERP integration, Release Management, DevOps methodologies, Team Leadership

Go Global Travel, Technical Support / IT / QA Specialist

Go Global Travel, Operations Representative ? Supervisor

Manual QA, Technical Troubleshooting, Root cause analysis, Bug Tracking, SQL, cross-functional collaboration, High-pressure Problem Solving, Fast learning