Clickdimensions, Tier 3 Senior Support ENGINEER

כללי באחר, Hebrew University of Jerusalem-1997
כללי באחר, Self-Study-2001

Technical Troubleshooting, Problem Solving, Issue Resolution, Escalation Management, Customer Communication, Customer Satisfaction (CSAT), Follow-up and Feedback, Training, Documentation, System analysis, Implementation, Customization, Configuration, User Training, Support, Power Platform components, D365 Customer Insights, Sales, Service, Finance and Operations, Power Apps, Power Automate, Dataverse, SQL, Active listening, Clear communication, presentation skills, Team Leadership, Mentoring, Performance Management, Task Delegation, Collaboration, time management, Organization Skills, Prioritization, Adaptability, Customer Relationship Management (CRM)

Leading Telecom company, Global RMA Management

Emuse - (SAP Partner), Customer Success Director - SAP Business One

כללי באחר, -2025

Customer Support Management, Logistics Management, Sales and Service, Technical Support, Process Orientation, Customer satisfaction, Training and Recruitment, Project Management

אינטל, IT support specialist

אינטל, SCADA Support Specialist

תואר ראשון בהנדסה מכנית, בן גוריון-1996
בית ספר מקצועי בהנדסת תוכנה, מכון סלע-1998

Technical Support, Crisis Management, IT Project Management, Staff training, Systems Analysis, Project Management, Customer Service, Budget Estimation, Vendor Liaison, Client/Server Systems Development

Mifal Hapais Computing Division, IT Support Specialist

Shapir Engineering and Industry Ltd, Tier 2 Support

כללי באחר, M.S. Government Certification-2025
כללי באחר, -2025
כללי באחר, -2025
כללי באחר, -2025
כללי באחר, -2025
כללי באחר, -2025
כללי באחר, -2025

System Administration, Network Configuration, IT Infrastructure Management, Active Directory, DNS, DHCP, GPO, VPN, Hardware Troubleshooting, Software troubleshooting, Windows environment, Linux, Exchange Server, Microsoft 365, VMWare vSphere, Monitoring tools, Diagnostic Tools, Microsoft azure, AWS, Scripting, Automation, Python, PowerShell

Synopsys Inc, Sales Operations Supervisor

A global hitech company, AR Specialist

כללי באחר, Budapest University of Economi-2001

Deal desk analysis, Forecasting, Revenue Analysis, Sales Planning, CRM Data hygiene, System Testing, Price quoting, SalesForce, sap-erp

Solaredge Technologies, Application Support Specialist

Military Service, Air Defense Officer (Captain)

כללי באחר, Peres Academic Center-2025
כללי באחר, John Bryce-2026

SQL, Python, Excel, tableau, Java, HTML, JavaScript, PowerShell, Data Visualization, Statistical Analysis, Problem Solving, Analytical thinking, Team Collaboration, Fast learner

, סיסטם גוניור

חברת גדות מסופים, סיסטם גוניור

לימודי תעודה באלקטרוניקה, על ידי משרד עבודה-2006
לימודי תעודה בניהול מערכות מידע, Hackeru-2020

מרכיב מכאני

רשת מלונות ישרוטל, IT Support L1

קונקט מחשבים, טכנאי מעבדה (IT Support Specialist)

כללי באחר, Coursera-2022
כללי באחר, CompTIA A, CCNA-2024

יחסי אנוש מעולים, יכולת למידה עצמית ברמה גבוהה, כושר חשיבה אנליטי ואסטרטגי, יכולת עבודה עצמאית ובצוות

Y-tech Group, B2B Customer Support & Service Manager

Mellanox (NVIDIA), IT Global Support Manager

Customer Service, Team Management, ITIL Methodologies, Process improvement, Conflict Resolution, Interpersonal Communication, Operations Management, Data-Driven Decision Making, Training and mentoring, Customer relationship management

Teva Pharmaceuticals, IT On-Site Support Team Lead & Project Manager

כללי באחר, Military Service-2019

WMware & Hyper-V, Customer Service, Active Directory, Windows XP, Mac OS X, MS Office & 365, PowerShell, ProcMon, Windows Server, HTML, ChatGPT