MyHeritage, Help Center Content Manager

MyHeritage, Technical Customer Support & Trainer

Customer Service, Technical Support, Multilingual Support, cross-functional collaboration, Customer Experience Improvement, Knowledge Base Management, Content Strategy, SEO-Optimized Writing, Localization & Translation, User-Centered Documentation, Gladly, Wix Answers, OTRS, JIRA

Monday.com, R&D Tech Support – Payments Domain

Base.ai, Technical Support Manager

Escalation Lifecycle Management (Tier 2/3), Incident & Project Management, Logging & Monitoring tool familiarity, Workflow Automation in Support, Technical Documentation & Knowledge Bases, Stakeholder communication & alignment

Visionix, Director of Global Service and Technical Support

BSC והנדסה בהנדסת תעשייה וניהול, ספיר-2006

Service and technical support management, Customer success management (CSM), Budget Management, Strategic planning, Team management and development, KPI metrics and SLA implementation, Service methodologies formulation, Problem-Solving, Process improvement

Cybersecurity Threat Research and Analysis Project, Cybersecurity Research Intern

Department of Social Welfare and Development (DSWD, Data Collector

Threat detection, Log analysis, System Monitoring, Vulnerability assessments, Web penetration testing, network security, incident response, Technical Documentation, Python programming, Splunk, Nessus, CrowdSec, wireshark

Thermo Fisher Scientific, Technical & Scientific Support Specialist

Technical & Scientific Customer Support, Producing Marketing and Training Materials, Analytical Methods, Scientific research, Immunology, Biotechnology, Cellular Therapy, Immunoassays, IVD Diagnostics, Information and Scientific Literature Search, MS Office Programs, SAP, Various Designated Software

קריאת, עריכה

יעדים, מנהל פרויקטים ותפעול

ניהול פרויקטים, תפעול תהליכים, עיבוד מידע, אנליזות, הפקת דוחות, עבודה עם צוותים, הובלת פרויקטים טכנולוגיים, הגדרת נהלים, הטמעת מתודולוגיות

Threecolts, Account Manager & Customer Success

Metrics Legal, International Sales & Customer Support Executive

תואר ראשון בכלכלה, אוניברסיטת בר אילן-2015

Customer Success, Issue Resolution, Proactive customer engagement, Relationship Management, time management, Collaboration tools (Zoom, Slack, Teams)

Cisco Systems, Inc., System Engineer

BSC והנדסה במתמטיקה, אוניברסיטת טולון-1993
תואר ראשון בפיסיקה, אוניביברסיטת ניס-1995
תואר שני בפיסיקה, אוניברסיטת ניס-1996
תואר שני בפיסיקה, האוניברסיטה העברית-2000

Autonomous work, Teams Management, Training Skills, Technical Support, Pressure Handling, Teamwork and collaboration, Initiative, clearquest, JIRA admin, Linux, Team management and leadership, Interpersonal relationships, Multitasking, Service and customer oriented, Sense of responsibility, Charismatic, out of the box thinker, training materials development, Bugzilla Admin, Bash scripting Linux, Python, English, Hebrew as a mother tongue, French mother tongue, dedicated, Keen eyesight, Keen to learn and improve skills, Integrity, clearcase

Maya Aharoni Jewelry, Studio Manager

Mor International Ltd., Assistant to the CEO and Chairman

Organizational skills, Interpersonal skills, Task management, Problem-Solving, Customer Support

Crow Electronic Engineering, System Engineer & Technical Support Manager

תואר ראשון באלקטרוניקה, HIT - Holon Institute of Techn-2010
בגרות מלאה באלקטרוניקה, ORT Holon-2000
טכנאי באלקטרוניקה, ORT Holon-2001
כללי בניהול, קורס פיתוח מנהלים של חברת Focu-2022

Python, ccna, Customer Management, Technical Support, Software testing, Team Management, Documentation, Bug Tracking, Communication System Integration, Security Product Testing