Leading Telecom company, Global RMA Management

Emuse - (SAP Partner), Customer Success Director - SAP Business One

כללי באחר, -2025

Customer Support Management, Logistics Management, Sales and Service, Technical Support, Process Orientation, Customer satisfaction, Training and Recruitment, Project Management

Current Work, Support & Enablement Manager

Sapiens, Customer Service Manager

לימודי תעודה במערכות מידע, מכללת ג’ון ברייס-2000
לימודי תעודה במערכות מידע, HP Education Center - ITIL Cer-2010
תואר ראשון בניהול, האוניברסיטה הפתוחה-1999
לימודי תעודה בתוכנה, Product experts-2022

API, wix ו- wordpress, JavaScript, JSON, JIRA, Zendesk, SharePoint, ניהול לקוחות, SalesForce, Technical Account Manager, Release Management, MS SQL, Presentation Software - Visio, תמיכה טכנית, Help Desk ניהול מערכות, כתיבת דוחות, Customer Support Manager, Team Leadership, Microsoft Office

American Express, Director, Digital Product Management and Operation

Nipendo (Acquired by American Express), VP, Customer Success and QA

כללי באחר, IDF – Israel Defense Forces-2025
BSC והנדסה בהנדסת תעשייה וניהול, Ben Gurion University-2010

Product Management, Agile Methodologies, Scrum, Quality Assurance (QA), Application Engineering, Data Analysis, Reporting, ERP integration, Release Management, DevOps methodologies, Team Leadership

Global-e, Senior Customer Support Specialist (Tier 3)

Global-e, Project Manager, Professional Services

כללי באחר, Italy-2026

Team Leadership, Staff Supervision, Coaching, SLAs & KPIs, Escalations, High-Volume Tickets, Workflow Optimization, Enterprise Support, Cross-functional work, Zendesk, Jira Service Desk, SalesForce, Hubspot, Grafana, Shopify, Magento, Woocommerce, JIRA, Monday.com, Confluence, API-flow understanding, Order-flow investigation, diagnostics, SLA improvement

MazeBolt Technologies, Vice President of Customer Services

Cynet Security, Global Director of Technical Support & Professiona

כללי באחר, Open University of Israel-1997
כללי באחר, University of Phoenix-2001
כללי באחר, SFCC / SFSU-2003

Strong organizational and leadership skills, Technical understanding of complex technologies, Background in enterprise level products and topologies, Analyzing capabilities of business requirements and workflow, Presentation and Interpersonal Skills, Written and verbal communications, Experience in security products & companies

Twine Solutions Ltd, Customer Support Engineer

כללי באחר, The Open University of Ukraine-2012
כללי באחר, Maintenance of Machinery and S-2008
כללי באחר, Chernihiv, Ukraine-1998
כללי באחר, Tel Ran College (Rehovot)-2024

HP Quality Center, AZURE DEVOPS, Software testing, Test Automation, SolidWorks, Project Management, Customer Support, Technical Training, Problem Solving, QA, Integration, Hardware Calibration, Machine Maintenance

Clalit Health Services, Field IT support

Microsoft, Customer Service Case Manager

כללי באחר, Gishot College-2016
כללי באחר, ORT Horowitz Karmiel high scho-2005
כללי באחר, Clalit Health Services-2025

IT Support, Customer Service, Salesforce Administration, Group Facilitation, Technical Training, E-commerce Management, Email marketing, Video Conferencing, Network management, Security programs

PerkinElmer, Customer Support Engineer

Agentek, Field Service Engineer

כללי באחר, National School of Practical E-2017

Technical Support, Troubleshooting, Customer Support, maintenance, Repair, Analytical Instruments, Service, electronics, mechanics, Pneumatics, Robotics, Preventive maintenance, Documentation, Hardware maintenance, Software Maintenance, ATE Systems, Robotic Systems

Imagry, Full stack software engineer

Partner Communications, Technical Support, Customer Service, and Sales Rep

כללי באחר, University of Haifa-2027
כללי באחר, High School-2026

Java, Python, SQL, HTML, React(java-script), flask, Visual Studio, Eclipse, GitHub, Docker

Threecolts, Account Manager & Customer Success

Metrics Legal, International Sales & Customer Support Executive

תואר ראשון בכלכלה, אוניברסיטת בר אילן-2015

Customer Success, Issue Resolution, Proactive customer engagement, Relationship Management, time management, Collaboration tools (Zoom, Slack, Teams)