קבוצת אשטרום, IT + Helpdesk + Technical Support

כללי באחר, מכללת אין-ליין פ"ת-2014
כללי באחר, בית ספר תיכון ישיבת כפר גנים-2010

ניסיון רב במגוון מערכות IT, ניסיון רב בתמיכה בלקוחות קצה ומשתמשים, בעל יכולת למידה מהירה

Coperato Ltd., Technical Support Representative

ISREAL RAILWAYS - MONITORING CENTER, Security Monitoring

כללי באחר, IRONI ALEPH HIGH SCHOOL-2010
כללי באחר, UNIVERSITY OF HAIFA-2022

Java programming, Object-Oriented Programming, SQL and database concepts, System analysis and design concepts, Proficient in Excel, Proficient in Word, Customer Service, Teamwork

[Company Name], Technical Support & System Integration Specialist

Plaga Cyber, Cybernet, Programming Guide & Teacher

כללי באחר, Open University-2025
כללי באחר, Bluetech Education-2024
כללי באחר, ECOM College-2023
כללי באחר, Maalle-Shacharot High School-2012

VoIP Systems & Telephony Platforms, CRM Integrations & Customization, Linux Administration, SQL & Bash Scripting, Web Development (HTML, CSS, JS, Node.js, Angular, REST API), Reporting & Data Extraction, Client Training & Technical Support

Mechanical Devices, Head of technical support, technical lead

תואר ראשון בכלכלה, State University of Economics-2002

Full dedication to company’s goals and targets, Strong technical and analytics to reach company’s goals, Working in field as company representative on all levels, System analysis and involvement in company’s activities with all departments, Fast learning and involvement with company’s teams and goals

, System Administrator

, IT Support Specialist / Technical Consultant

כללי באחר, Cisco Networking Academy-2025
כללי באחר, Microsoft-2025
כללי באחר, Cisco Networking Academy-2025
לימודי תעודה בניהול מערכות מידע, HACKERu college-2025

System Administration & IT Infrastructure, Networking, Windows Server (2016–2022), Linux (Ubuntu/CentOS), CCNA-level Routing & Switching, VLANS, VPNs, Firewalls, Active Directory, group policy, DNS, DHCP, Domain Aggregation, Redundancy Protocols (HSRP/VRRP), WiFi Administration, User & Access Management, Remote Security, Zero Trust Principles, Desktop, NAS & Storage Management, Virtualization & Cloud Technologies, Troubleshooting & IT Support, Proxmox, VMware ESXI, Hyper-v, Microsoft 365, Tier 2–3 Technical Support, Diagnostics & Issue Resolution, Azure AD, Intune, Defender, VDI, Azure Hardware/Software Troubleshooting, Ticketing & ITSM IaaS/PaaS, Docker, LXC, Cloud Migrations, Tools (Jira, ServiceNow), Monitoring & Performance Tuning (InfluxDB, Zabbix, Grafana, Netdata), Soft Skills, Automation & scripting, Team Leadership, Task Delegation, Critical PowerShell, Bash, GIT, API Integration, Workflow Thinking, Self-learning, Clear communication, Automation (n8n, custom workflows), Infrastructure as Code (basic – Terraform/Ansible), AIOps

Yemot hamashiach, Technical Support

Ahava Ktana, Graphics and Technical Management

כללי באחר, Mahat-2024

Frontend: Angular, Frontend: React, Frontend: React Native, Frontend: HTML, Frontend: CSS, Frontend: JavaScript, Frontend: TypeScript, Backend: Node.js, Backend: JAVA, Backend: C#, Backend: Net Core & Net 8, Backend: Python, Databases: SQL, Databases: MySQL, Databases: MongoDB, Tools: Git, Tools: GitHub, Cloud & DevOps: AWS, Cloud & DevOps: Google Cloud (GCP), Cloud & DevOps: Microservices & Docker, Foundations: Operating Systems & Linux, Foundations: Algorithms, Foundations: C, Foundations: C++

Waterfall Security Solutions, Global Technical Support Manager

Waterfall Security Solutions, Global Support Manager

כללי באחר, University of Haifa-2004
כללי באחר, Israel Defense Forces (IDF)-2025

Technical Support Management, Team Leadership, Customer satisfaction, SLA and KPI Management, Cross-functional Project Management, System Architecture, Product Supportability, C/C++ programming, Python programming, Automation scripting, Database Management, Networking Expertise

Draco VSP, Hardware and Software Support Specialist

, Technical Support

כללי באחר, Oleh Technologies-2009
כללי באחר, -1994
כללי באחר, Imagine Ltd-2002
כללי באחר, Talia Technologies-1997
כללי באחר, -1993

Troubleshooting, Problem Resolution, Configuration, Installation, maintenance, Network Infrastructure, backup/restore procedures, Scripting, Technical Support

MyHeritage, Help Center Content Manager

MyHeritage, Technical Customer Support & Trainer

כללי באחר, University of Birmingham-2025
כללי באחר, ESPM-2004
כללי באחר, University of Washington-2021
כללי באחר, Meta-2020
כללי באחר, Upskillist-2018
כללי באחר, University of California, Davi-2016

Customer Service, Technical Support, Multilingual Support, cross-functional collaboration, Customer Experience Improvement, Knowledge Base Management, Content Strategy, SEO-Optimized Writing, Localization & Translation, User-Centered Documentation, Gladly, Wix Answers, OTRS, JIRA

Y-it Ltd, Product Manager

Y-it Ltd, Manager of Technical Support Engineer + Mobile App

תואר ראשון במערכות מידע, -2024

Project Management, Leadership and Managerial skills, Excellent communication skills , High attention to details, Strong analytical skills, User-Centered Design, Problem-solving skills, Technical knowledge